Transparent communication essential during trying times, says VP of MEFMA
Ali AlSuwaidi, vice president of MEFMA, spoke to fmME during an event, organised by MEFMA’s Strategic Sub-Committee, under the theme ‘Value of Human Capital and Training in Facilities Management’
Engineer Ali AlSuwaidi, vice president of MEFMA, said that that the FM industry lacks a good communication strategy.
He said: "We should talk to our people and engage them. Else there will be rumours spread in the organisation, which is not healthy." Suwaidi said that the communications lines should be especially open during tough market conditions. "You have to call for town hall style meetings every three months and address the publics as to what's happening in the market. You need to ask them for support with any ideas. You have to engage people and be transparent."
AlSuwaidi spoke exclusively to fmME on the sidelines of an event held in Sharjah, UAE, on 8 December, organised by (Middle East Facility Management Association) MEFMA’s Strategic Sub-Committee, under the theme ‘Value of Human Capital and Training in Facilities Management,’ which brought together several experts from the Middle East’s FM industry.
Talking about the importance of human capital, AlSuwaidi said: "People are not your best assets, the right people are. The most important thing is putting the right people for the right client. A person who can understand the client's need is important. The most successful FM organisations here have people with expertise. The company that loses people with expertise becomes a service provider rather than an FM company."
He said that "human capital is the driver and not technology. Technology is only an add-on". It is important to have the right balance between investing in technology and human capital. "You need to have advanced equipment for huge sites. But also you need to have skilled cleaners for VIP clients. There should be a human capital management strategy." Ali Suwaidi says that there should be right performance indicators for organisations. He said: "Technology is an enabler but it does not indicate how good your performance is. However, human capital, customer satisfaction, quality, and processes are good indicators."
The MEFMA event featured a panel discussion led by AlSuwaidi, vice president of MEFMA, along with well-known key speakers from the private and public sectors. The panelists included Eng. Abdalla Almajedi, Prevention and Safety Engineer at Sharjah Prevention & Safety Authority (SPSA); Andrea Yoko, head of Soft Services at Ejadah; Mohammad Asim Khan, the soft services manager of SANED.
Salama Training Institute and Aman System, the two new initiatives launched by Sharjah Prevention and Safety Authority; and Ahla Jaw were the networking event’s main sponsors.