5 Minutes with Mohammed Naushad Ahmed
Mohammed Naushad Ahmed; Director Operations, Conservo
Who are you and what does your role involve?
I am the director of operations of Conservo FM. I have served within the hospitality and facilities industries for over two decades, in areas including operations, business development, brand and process management and corporate affairs.
Since the initiation of Conservo FM in Qatar, we have seen rapid growth. Conservo FM is a sister concern of the Al –Kaun group, a business group managing a range of activities including civil contracting, telecom and fiber-optics projects, commercial and retail interior fit-out services, joinery and furnishing divisions in Qatar.
This gives Conservo FM the edge in getting associated with the customer from the project stages. It enables us to take over the property from the project managers smoothly. The team consists of professional individuals and carefully selected subject matter experts to serve all the core activities in the FM segment.
What’s new for Conservo FM this year?
The company is providing integrated FM Services including property management, comprising soft and MEP Services; building utility; and management services for commercial, industrial and residential facilities.
We are also in the process of signing up to provide BMS services for a large real estate company and a 600-student educational establishment.We are entering into a contract to provide soft and hard services to a large villa project in Qatar.
The company is also going through the process of obtaining certification for Integrated Management System (ISO 9001:2008 and OHSAS 18001:2007) for Quality and Safety.
A secondary business unit, Conservo Home Care, is being launched next month to cater to Qatar’s residential segment. Fully-fledged customer-centric operations are planned with a service time guarantee for addressing the residential customer’s maintenance requirements.
Do you find the FM industry has changed in the last 5 years?
Price competition is affecting client loyalty in the FM market. The growing number of service providers enhances the purchasing power of the client. The recession meant that multi-service providers gained a bigger share of the market as they were able to offer lower costs than single-service providers.
The client is realising the value of IFM services over single-service contractors. Lower procurement costs have also become a focus. For this reason the FM market is seeing links being built between suppliers and contractors.
Where do you see this area in next 5 years?
Qatar is considered as one of the fastest growing economies in the world. Industry sources report a growth of around 46% over the next five years in the construction industry and around $700bn worth of new investment projects predicted over the next 5 to 8 years. This means an increased number of opportunities for the FM industry.
While currently, getting skilled and dedicated resources is a challenge, it seems those firms with clearly defined HR objectives and a professionally managed set up are generating more client loyalty than others. FM will experience significant growth in years to come.
What do you like about the FM Industry?
FM is one of the fastest growing global industries and, when managed effectively, can be one of the most significant cost saving activities that a client shall consider in his business. The appropriate maintenance of buildings and assets through facilities management can help companies save a lot of money each year. It’s a very fulfilling industry to be a part of.
What advice would you give to graduates entering the industry?
FMs work in a wide array of areas, such as real estate development, asset management, project management, facility operations and maintenance, design-build, energy management, workplace design, technology integration, and building renovation. Its people, its processes and commitment towards consistent quality service delivery are three of the key elements that make it a very successful industry.
Team work, activity planning and supervisory skills are all exercised at university and on courses, and can be applied on a daily basis in an FM work environment.
As it matures in the Middle East, clients are demanding a much higher level of professionalism in terms of service delivery. New graduates possess high levels of communication and written skills and would do well in an industry like this.