5 minutes with ... Atul Sinha
QBG's general manager relishes the challenge of managing staff
A brief interview with QBG general manager Atul Sinha
Who are you and what does your role involve?
For over 16 years I have been serving the FM industry, in various areas ranging from operations to management.
My main focus is managing my team of experts, and interacting with current and prospective clients to meet their expectations and requirements. I am also involved in the recruiting, training and deployment of staff to various projects. I am constantly looking for ways to improve our services and achieve our goals.
Where do you see the FM industry in five years?
The FM industry is still a developing one in the Middle East. Companies are now acknowledging the benefits of outsourcing. So I hope that in five years time, the industry will be in a more developed phase, with a lot more integrated systems in place, like advanced energy-saving processes and a more efficient implementation of resources.
What do you love most about your job in this industry?
Looking at the development of the FM industry over the years till today, it is still exciting. I love the challenge to maintain, recruit and manage talented and experienced staff. And I enjoy the huge task of recruiting staff that would meet the client’s KPI’s/ SOP’s when they outsource their services.
Most memorable project and why?
The most memorable project for us would be managing Global Village in Dubai. It required us to recruit candidates of various nationalities for customer service. They had to welcome and serve thousands of visitors from all over the world.
Since Global Village is an event held for six months, it was very challenging as each day we needed to provide prompt customer service. At the end of the project we triumphed and received recognition for the excellent service we provided.
What is the most challenging thing about your job?
The challenges are the best part of the job as it keeps the tasks at hand interesting and pushes me to achieve the ultimate goals of each project. Some of the constraints are providing all staff with constant career growth prospects at various levels. Another challenge is to maintain a continuous growth in the services provided in due course of time.
When you’re not dealing with the FM industry, what do you like to do in your spare time?
I enjoy spending my free time with my family, socialising with my friends and playing golf.