My career ... Ian Robinson
Emrill's commercial manager on life in the FM industry
How did you get into the FM industry and what attracted you to it?
I was excited by the progression and change, particularly in developing markets like the UAE where there is a real desire to enhance and innovate. I applied for a vacancy to work with Emrill as a commercial manager, and have enjoyed being part of its immense growth since my appointment.
What were you doing before this?
I worked in the utilities and infrastructure business for Carillion in the UK, managing large contracts for international clients including British Telecom where we successfully delivered fibre broadband to over 10 million homes in just over two years.
What do you think is the best thing about the FM industry?
It is a people-oriented business although technically, it is relatively straightforward. The first real challenge is building, developing and motivating teams who are committed to providing truly world-class levels of service, and challenging the status quo to constantly improve. The second is to build lasting relationships with current and future clients to best support their requirements for high quality FM service standards at an affordable price.
Advice for a young person starting out in the FM industry?
Get involved in everything you can. Clients are increasingly moving away from single-service providers to integrated FM providers. FM providers are in need of more people who can manage soft and hard FM services. The same applies to support services, such as IT, finance and procurement that are adding more value to the businesses with a more integrated approach such as Emrill.