FM provider Farnek partners with Better Homes
Farnek will work alongside home maintenance company Hitches & Glitches to maintain residential and commercial properties under the Better Homes brand.
UAE-based facilities management provider Farnek and home maintenance company Hitches & Glitches have partnered with property firm Better Homes.
The agreement means Farnek and Hitches & Glitches will oversee maintenance of the residential and commercial properties of Better Homes.
Commenting on the partnership, Ryan Mahoney, CEO, Better Homes, said: “Farnek has been established in the UAE for over 35 years and has grown into one of the leading FM companies in the Emirates.
“Together with Hitches & Glitches, they form a formidable bond, able to provide quality home maintenance as well as professional commercial facilities management services, which dovetails perfectly with our customer base.”
Similarly, Markus Oberlin, CEO of Farnek, added: “Through its 12 branches, Better Homes generates over 7,000 sales leads every month and issues in excess of 15,000 tenancy contracts annually.
“It is a key point of contact and trusted reference to thousands of new and existing residents throughout the UAE, providing us with an ideal opportunity to showcase our expertise while adding value to Better Homers’ core brand proposition.”
Hitches & Glitches will also be launching an e-business app, H&G Store, in parallel to the partnership agreement. The cloud-based platform will offer online home maintenance services, while improving the company’s customer service and reduce operational costs. Customers will have the choice of three service models; annual maintenance contract, emergency cover only or on a pay per visit basis.
“Customers can also manage orders, request quotations, make appointments, apply and pay for call outs, all online. During our soft launch period, we found that this was particularly convenient for landlords and homeowners who travelled extensively,” explains Lukas Eigenmann, director at Hitches & Glitches.