National Service Alliance on pros of high morale
Terry Sambrowski, executive director of National Service Alliance explains the pros of high morale in FM
The key to worker productivity has less to do with cleaning equipment but everything to do with morale, according to Terry Sambrowski, executive director of US-based National Service Alliance.
"Improving and sustaining a high level of worker morale among cleaning workers improves productivity, reduces employee turnover, advances worker performance, and ensures customer satisfaction,” explains Sambrowski
He then went on to explain that FM providers should strive to gain a better understanding of the personal motivations of custodial workers and what their current viewpoint of the ‘work’ is. The best way to accomplish this is by putting together a ‘morale audit’ for workers to complete.
These anonymous audits could include questions on the worker’s viewpoint of their duties, the effectiveness and support of their supervisors and relationship with fellow staff.
Furthermore, it could also include questions tackling the worker’s perspective of their work and whether or not they gain personal satisfaction from completing jobs.
Sambrowski said: "Very often a cleaning contractor and their supervisors believe their staff is happy working with a company and then unexpectedly they leave and work with a competitor.
"Conducting a morale audit once or twice per year can help prevent this as it improves overall working conditions, productivity, and performance for the entire cleaning staff."