FSI unveils FM helpdesk app ChatLog
FSI’s new CAFM app offers real time FM engagement across the user base and more effective approach to helpdesk data
FM software solutions provider FSI Middle East has launched Chatlog - a sociable facilities helpdesk app for use by end users on mobile devices.
ChatLog is one of the first series of apps to be launched in the region as part of a suite of single-purpose smartphone/tablet FM apps called Concept Advantage.
Concept Advantage integrates with the company’s existing Concept Evolution CAFM system.
It has been designed to encourage the workplace and community to contribute to the success of the facilities they occupy.
It aims to devolve FM beyond the core of managers, operatives and suppliers who have the formal responsibility for it, by allowing the contribution to effective FM, to be put directly in the hands of all those on the receiving end.
“The helpdesk process is traditionally quite fragmented,” explains FSI Middle East general manger Adrian Jarvis.
“A user can report an FM issue by phone, email or a dedicated web portal and this initiates a one-to-one dialogue with the helpdesk which may entail strings of back-and-forth exchanges.
“The inevitable requirement is to chase people up to obtain closure on issues, and, in periods of high demand, it can put a strain on the FM support resource.”
The app has the capability to introduce point-scoring, earned during normal app use processes (logging issues, responding to enquiries, providing feedback), which leads to rewards/prizes for users.
Varied degrees of customisation are possible, depending on the scope of the FM role at any premises.
The degree of automation possible within the app’s functionality is partly determined by the degree of automation and intelligence installed within the premises.
With the evolution of the internet-of-things and intelligent building sensors there is the scope for user interaction with considerable parts of a system to be highly automated, with minimum requirement for human overseers.