‘Large FM companies don’t always guarantee quality’ expert
Al Bonian FM CEO Tony Martin says its pivotal to have smaller FM companies who add value to the foodchain
Tony Martin, a regional FM specialist having previously headed operations at Idama and QBG FM, has said that larger FM companies do not always mean clients are getting better quality.
Martin, who is currently the CEO of Al Bonian FM, told fmME exclusively that smaller FM companies are critical in the food chain.
“Some of the larger companies think they deliver quality by default, they don't. The personal touch is missing. In contrast we are a smaller company where I’m directly involved in the day-to-day operations. And you won't get many CEOs in FM companies that are as involved - it's not micromanaging but involvement that seems to be missing and I have seen it happen over the years.
He also added that larger companies have an infrastructure in place with all processes and back office support but it might not always be implemented rightly or optimised.
“Most importantly are they delivering the quality they promise? At the end of the day we all recruit from the same geographical regions which then boils down to the right sort of training and staff welfare, that's what brings the quality. We have re-designated all job titles, rewritten all job descriptions and held our first employee recognition award ceremony. Now everyone knows what is required of them and what they need to do,” Martin told fmME.
He also said that the smaller FM companies help keep the industry in check.
He added: “You don't want these companies to have a monopoly in the market. Smaller FM companies are a positive to the market and the bigger FM companies need to be challenged constantly. Service providers shouldn't be able to pick up contracts by default.
“A smaller FM company with a fifth of the manpower doesn't mean have a fifth of the quality - it could be 10 times better.”
He, however, added that the problem arises when certain FM companies undercut the market by bidding with unrealistically low amounts.