Getting the core competencies in FM staff
A 2009 Global Job Task analysis defined 11 core competencies which also included responses from FM companies in 62 countries.
Sherif Maged, senior director, faculty housing and transportation at the American University of Cairo shed light on the most relevant competencies to FM. He said: “First, it’s important to communicate with your staff and stakeholders so that everyone is well informed of all the KPIs and SLAs. Secondly you have to be in a state of preparedness in any state of emergency. You need to have an adequate emergency management plan while ensuring business continuity. Business should be able to continue as usual. Finally, environmental stewardship and sustainability is critical to the FM world. Sustainability is no longer a luxury, it saves you a lot of money especially with utilities as there is an ROI involved with everything done.”
Maged said the most important of all is the human factor and how FM operators treat its technicians, staff and customers. “The leadership of a company has to be able to connect the FM strategy to that of the client's organisation strategy,” he added.