RTA renews Serco’s contract for Dubai Metro until 2021
Newly extended contract covers Route 2020 along with the entire operations and maintenance valued at AED680m
Roads and Transport Authority (RTA) has extended Serco’s contract for the operation and maintenance of the Dubai Metro until September 2021.
The contract was signed towards the end of March 2019.
The new contract covers the operation and maintenance of the Dubai Metro Red Line Extension Project (Route 2020).
This extension spans 15 km and connects 7 stations (5 elevated and 2 underground), and the test-run of the service is expected to start in February 2020.
The Dubai Metro lines currently have a network length of 75 km, which will increase to 90 km with the Red Line expansion and will have over 120 trains running at peak times.
The total value of the fixed base fee for the two-year contract is around AED680m (GBP140m).
HE Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of the RTA, signed the contract on behalf of RTA; along with Rupert Soames, Serco Group chief executive officer.
Attending the ceremony were Baroness Rona Fairhead, Minister of State for Trade & Export Promotion and HE Patrick Moody, British ambassador to the UAE.
Al Tayer said: “Serco has delivered operational performance levels in the Dubai Metro with a high train service availability of 99.9% and a punctuality of 99.8%, achieving a record of 204 million journeys in 2018.
“The contract also covers all metro assets such as trains, railways and stations. It will also cater to the provision of high-class passenger transit services customised to the daily ridership demands. The contract scope also covers operating and maintaining the fare systems of Dubai Metro and collecting the proceeds of selling and recharging nol cards, besides recruiting and training citizens to achieve a set Emiratisation target.”
Al Tayer said that several factors were taken into account while extending the Serco contract while adding to its scope of work.
He noted that specialised experience in undertaking critical tasks as well as the know-how in operating and maintaining sophisticated electronic, computer and mechanical systems essential for the metro operation were pivotal.
“Contracting the operation and maintenance to specialised companies reduces the operational costs of the metro as private businesses are able to provide high quality service and performance at lower costs through continuous improvements and value engineering,” Al Taye added.
Soames said: “This Contract demonstrates the high confidence that RTA has in Serco to continue with delivering world-class levels of safety, operational performance and customer service.”