Inside Imdaad’s fleet management program SAHAL
Imdaad’s fleet management program SAHAL is an eco-friendly work order management system, says Mahmood Rasheed, chief operating officer at Imdaad
Imdaad has implemented SAHAL, a tailor-made, end-to-end, paperless work order management system that automatically assesses if the available resources are enough to fulfil a new contract, and when a new contract is created in the system, the needed services are then added, which includes customer sites. Mahmood Rasheed, chief operating officer at Imdaad, says: “The move towards sustainable vehicle management and resource utilisation will be the key driving force for any company to adopt a successful fleet management system.”
He adds that companies are also looking to increase their ROI when implementing new technologies. Rasheed says: “Prior to the rollout of SAHAL, paper order lists were hand-delivered to drivers during the start of every shift and paper acknowledgment sheets from the customers were returned at the end of each shift. These sheets along with the work order trip sheets were handed over to the billing section to consolidate each customer bill in preparation for the invoice at the end of the month.”
The deployment of SAHAL has made the process highly efficient, Rasheed says. “Supporting documents are available on a portal, which clients can access at any time. The same will be emailed at the end of the month along with the invoice to customers. In addition, the acknowledgment sheet for each work order is emailed once the work order is closed, with billing becoming as simple as a click of a button. As a result, client feedback has been immensely positive and we are continuously looking for new ways to further increase efficiency and optimise workflow.”
Innovation is key
Innovation has remained an important component of Imdaad’s operations, which is why it was one of the first companies in the region to introduce the advanced eco-friendly work order management system. Rasheed explains: “SAHAL, which stands for ‘easy’ in Arabic, captures all our work and service completion acknowledgments electronically. With the introduction of SAHAL, Imdaad stopped printing service acknowledgments, saving over 5,000 sheets of paper per month. As mentioned before, fleet management adds value to this system through vehicle optimisation and route optimisation programs. This also helps us respond to urgent client requests by identifying nearby available vehicles to attend the request.
“All trips are acknowledged through tablets and electronic signatures. The information is then stored in SAHAL and can be accessed by customers through a portal, where they can retrieve details such as the date of service, timing, and names of the crew. Invoices are generated automatically, and we are actively encouraging our customers to accept only electronic invoices, which they receive monthly via our portal.
“With the implementation of SAHAL, we have automated contracting, scheduling, dispatching, work order management, field service management, fleet management, billing, and reporting, resulting in the transformation of a once paper-based, human-dependent operation into an intelligent, orchestrated and optimised process-based operating model.”
AV and training
Autonomous vehicles (AVs) are poised to change the operations of the entire transportation industry. It is believed that connected and autonomous vehicles will change fleet management, both challenging and benefitting the industry. However, Rasheed says that AVs “are not entirely active in the heavy-duty sector”, although Imdaad has been monitoring any advancements made in this field. He says: “Once AVs are thoroughly tested and they prove to be as safe as human drivers, it is clear that initial operational costs of AVs will be high, but long-term savings will prove to be valuable. Additionally, AVs will create a significant amount of data, which will help companies optimise even further, provide better service to clients, and reduce emissions. We are excited to see where technology leads the fleet management industry in terms of autonomous driving, and we look forward to incorporating them in the future.”
He also says that drivers need to be trained when it comes to telematics. “We should be able to educate the drivers that this system is not to track them, but to enhance their work environment and support them in meeting their KPIs in a more efficient manner. At Imdaad, we had conducted several one-to-one meetings with drivers to train them on the system as well as the use of devices with the trucks. We have also selected a few experienced senior drivers who will continuously train and manage the team,” Rasheed concludes.