Transguard Group breaks its own records
2019 was a year of record-breaking expansion and growth against a landscape of challenging economic circumstances for Transguard Group
With AED1.6bn in secured contracts, more than 1 million hours in staff training and earning a number of major awards, 2019 was a year of record-breaking expansion and growth against a landscape of challenging economic circumstances for Transguard Group.
“While this was a terrific year for us, I do not believe it was a coincidence that 2019 was also our self-proclaimed year of the customer,” explained Greg Ward, managing director. “While customer centricity has always been at the heart of how we operate, this year we took a closer look at what it means to focus on our customers, which was followed by taking solid steps to ensure that every member of the Transguard team, at every level of the business, understood how to think and act along the lines of customer satisfaction. This has had a ripple effect on not only how we do business, but who we do business with; as our 2019 results show, we’re continuing our upward trajectory.”
Property Management, a new service line from Transguard’s Facilities Management division, helped to expand the reach of Transguard Group into new areas, while its consumer division, Transguard Living, doubled its size and expanded its service offering into Abu Dhabi. “A year after expanding into the Northern Emirates with an office in Ras Al Khaimah, Transguard Living has deepened its core offerings with a revitalized approach to its Move service and a new team of highly trained technicians,” said Stephen Beesley, chief operations officer. “We were also gratified to see our new division, Property Management, honoured with its first award – Property Management Company of the Year – which is quite the accomplishment considering that 2019 was the first year of its operation. We look forward to continuing to grow the market in this division in 2020.”