Hitches & Glitches appoints new director
Kelvin Varghese’s remit will include business strategy, innovation, training and development, at the UAE home maintenance specialist
Dubai-based sustainable and technology-driven home maintenance specialist Hitches & Glitches (H&G), has promoted Kelvin Varghese to director, responsible for the strategic growth of the company while leading 800 specialist technicians.
With over 15 years of experience in the facilities management (FM) industry, the last four of which have involved managing all elements of FM, mechanical, electrical and plumbing (MEP) and business development for H&G’s parent company Farnek, Varghese has directed operations at several marquee projects including City Walk, Dubai Airports and more recently Burj Khalifa.
Varghese has previously held roles at BK Gulf and Imdaad, with experience of markets across the GCC and India. As well as holding a master’s degree in engineering, he has also been recognised by MEFMA, the Dubai Civil Defense and holds a Six Sigma Black Belt.
Markus Oberlin, CEO, Farnek, said: “In addition to Kelvin’s understanding of our corporate structure, he brings a wealth of industry understanding to this role having worked on several key projects for both Farnek and Hitches & Glitches in recent years. His ability to lead large teams of multidisciplined FM professionals will be invaluable.
“With schools closed, people working from home and many self-isolating, it is imperative that home environments stay well maintained, clean and safe.”
Varghese will direct a 800-strong team of FM, MEP and HVAC specialists who cover all forms of home maintenance and repairs from electrical and plumbing works, to water tank cleaning, air conditioning and swimming pool maintenance, smart home product repairs and updates, gardening, cleaning and general handyman jobs, air conditioning, cleaning and plumbing services to home improvement.
Commenting on his new role, Varghese, said: “We have a clear strategy to deliver excellence in every service we offer by focusing on quality, value and sustainable best practice. In recent years we have established Hitches & Glitches as a tech-led, innovative company – this is an area will focus on as we move forward to cement our reputation as a market leader in the home maintenance industry.”
Hitches & Glitches recently launched a groundbreaking home maintenance app in the region, enabling owners and tenants to follow the progress of their home maintenance service requests from reporting the issue to job completion. The platform tracks the exact arrival time of the technician live on google maps, it also allows customers online approval for the cost of materials to complete their home repair.
“This new innovative platform underscores our unique, customer-focused offering while highlighting our tech credentials,” added Varghese.
As well as providing home maintenance tracking, the app also allows customers to browse H&G’s wide range of maintenance packages before subscribing to a suitable package, or indeed customising their own package specific to their individual needs.