Financial growth has been modest for QBG over the last 12 to 18 months and it’s safe to say the company has had a strong period of consolidation with a big focus on its internal processes. Revenues for 2017-18 increased by 5%, for 2018-19 the number doubled to 10%. Profits increased by 3.5% over the previous financial year.
QBG FM employs more than 3,700 staff and has consecutively won the CSR Label Award from the Dubai Chamber for the 7th year in a row. QBG’s training facility received an upgrade and it introduced a ‘BICSc Training Centre’ at its accommodations in order to develop regular training programmes for all staff which include ‘soft skills’ training.
“QBG also focused on better standards of living for its staff which has already had a positive impact on its performance at client sites as recorded by surveys,” Momtaz says. In February 2018 QBG introduced a fleet of 130 new branded vehicles to enhance its business operations in Dubai, Abu Dhabi and Northern Emirates.
The new fleet commutes a work force of about 4,000 employees across 500 locations and sites within the UAE. The new fleet includes a series of saloon cars, mini vans, pick-ups, light and heavy buses, all branded and operative now. The launch of these commercial vehicles is a step towards the notion that happy employees account for a productive and efficient workforce.
A thorough rebrand of staff uniforms and overall standards were also carried out in a bid to boost the overall morale and performance.
In addition to the above, QBG was awarded with new soft services contracts for Dubai World Trade Centre, ENOC Complex and Seddiqi holdings LLC. The firm was also contracted by General Consulate of KSA in Dubai to provide FM services and La Mer, JBR and City Walk.
Other major contracts include Oman Avenues Mall, British Council, Xerox Emirates and Unimix. The firm has also increased its presence in the hospitality and entertainment sector. It has its staff working in different capacities in Dubai Parks and Resorts, Global Village and H Hotel Dubai.