Serco continues to be one of the largest facilities services provider in the GCC maintaining its stronghold over key infrastructure projects in the UAE. Earlier in the year, Sharjah Department of Civil Aviation signed a one year contract extension with Serco Middle East to effectively continue its ongoing relationship with the Sharjah’s Civil Aviation which includes provision of air traffic services.
The Sharjah airport contract encapsulates Serco’s influence in the regional FM sector as the two organisations share a relationship spanning 60 years. Then, there is also Serco’s long-term relationship with RTA and the Dubai Metro, where the firm draws on its international expertise of managing public services.
Meanwhile, in the private sector Serco was awarded a five-year contract by Aldar properties for delivery of integrated facilities services across some of its commercial properties in Abu Dhabi, covering a full range of services for various assets within Aldar’s regional portfolio.
Emiratisation has been a focus area for Serco Middle East. The Sharjah airport contract itself saw an increase in the number of Emirati staff employed by Serco by 20% and will continue to grow as the programme matures.
The firm has also been active in the Kingdom of Saudi Arabia with Serco Saudi and Dr Soliman Fakeeh Hospital having entered an agreement aimed at transforming the FM services at the Jeddah-based hospital. Meanwhile, the Dammam Airports Company (DACO) was awarded a 10 year contract to Serco for the provision of fire and rescue services at Dammam’s King Fahd International Airport (KFIA).