Berkeley Services sweeps its way to cleaning award
The highly commended trophy goes to QBG Facilities Management
Berkeley Services won the coveted Cleaning Company of the Year award for its continued service and latest contract win at the Burj Khalifa.
Berkeley was recognised for retaining its contract with the client for a third successive time, from rigorous training programmes to stringent KPIs and implementation of CAFM systems.
Jiji Francis, senior director operations, Berkeley said: “Berkeley Services is actually part of multi-services group, and to win this award demonstrates our capabilities to deliver excellent services to one of the iconic properties in Dubai. This delivers a kind of mileage that gives us an international perspective. We’ve put in a lot of international systems, processes, and procedures into the operation, which we have gained from our head office in Germany. And this is how we demonstrate that work, by winning an award.”
In order to provide even higher levels of service, Berkeley appointed dedicated BICSc assessor, along with a health and safety officer. Berkeley also managed to retain 100% of its managers and supervisors who are well versed with the client’s requirements.
Berkeley also had a meet a few 100% availability and functionality SLAs. In order to meet those, the firm had to concentrate on reducing equipment downtime and reduce maintenance cost.
Francis added: “It’s not that we’ve not faced competition in the last three years. But they [Emaar] believe Berkeley Services is the right company to deliver the services to them and we are very proud of this achievement.”
The introduction of a dedicated technician, equipment PPM plans, binding maintenance contracts with suppliers to include replacement machines during breakdowns also helped to consistently achieve the target.
The award was presented by Eng. Ansari, CEO of Adeeb Group at the Waldorf Astoria in Dubai.
MJB Group was the Platinum Sponsors of the Event, along with Farnek and Mace Macro as the Gold Sponsors.
QBG FM, OSCO, Cofely Besix FM and CoreServ were the Silver Sponsors of the fmME Awards 2018.