Kone launches maintenance services in the UAE
Firm launches customisable Kone Care solutions; Kone Care Mobile, Kone Care Online and Kone 24/7 Connected Services
Kone Corporation has launched a set of tailor-made maintenance packages for elevators and escalators’ maintenance.
Kone Care, which was launched in European markets, made its debut in the UAE late last month.
offering Kone customers higher flexibility, greater transparency and better safety. In the same manner, the new features will allow customers to build their own contract, based on their specific needs and business requirements. The introduction of these new services will enhance users’ experience.
Through its Kone Care Online portal, customers will be able to request maintenance services, track maintenance status and equipment health through the new online platform.
In addition, it will allow for greater transparency as it provides detailed information on maintenance, repairs, and call-out history, including contract and invoicing information.
Kone Care Online will also be able to generate customer friendly reports on the product’s operations.
Samer Halabi, regional managing director said: “At Kone we understand that one size will not fit all. We believe that users’ experience is different in every building. Consequently, we consider it an imperative to guarantee higher levels of flexibility to match customers’ specific needs.”
Kone Care Mobile will allow customers to be able to track their devices through a smartphone application, which allow users to request maintenance services.
In addition, it will facilitate the monitoring of the treatment of the maintenance request.
Finally Kone’s 24/7 Connected Services facilitate the prediction of potential equipment faults, diagnosis of maintenance and take action. The system makes use of IBM’s IoT Platform.
The vast amount of data collected from elevator and escalator sensors can be monitored, analysed and displayed in real-time.
Kone Care will be rolled out across the region by 2019.