Five minutes with Imran Khan, Coreserv
fmME delves below corporate strategy to understand what makes the region's FM professionals tick
What does your role involve?
Having worked in the FM industry for a decade, my role at CoreServ as the operations manager, focuses on implementation of international standards in operations with a strict emphasis on customer satisfaction, reliability, efficiency and attention to details via our team of experts. Another key focus of my role includes innovation in operations, hence I am part of the implementation team for the new CAFM software from Belgium which CoreServ is proud to bring to the Middle East which will bridge the gap between business development, customer care and operations.
What do you love most about your job?
Engaging with customers and making sure we always have a solution for their facilities management problems – our ultimate goal is consistent customer satisfaction. Another element I do enjoy at CoreServ is our team diversification and positive environment. Simply, I love coming to work every day!
Tell us about your most memorable project and why?
All the projects that we have worked on hold a special place in my heart, as they all are pecial and different in their own way. That being said, one of my memorable projects is Hyati Residence a key landmark in Jumeirah Village Circle with more than 37 nationalities residing from across the world.
Where do you see the FM industry in 5 years?
The UAE facilities management industry is expected to grow at a CAGR of 9.9% between 2018 and 2023, with that in mind, we already keen to evolve our business offering with the latest technology that will support our customer care, service and satisfaction.
What is the most challenging aspect of your job?
Customising tailor made solutions to all service requests while keeping low cost and meeting margins in the ever evolving facility market is always a challenge. However, with the right mix of strategy, financial planning and client understanding as well as market knowledge, anything is possible.
What do you like to do in your spare time?
I believe in life and work balance. Hence spending time with family is very important. I have a one year old son who keeps me quiet active once I reach home. Weekends are usually time with family and friends or road trips.