Five minutes with Parris Ullrich Macro
What does your role involve?
I’m currently transitioning from regional lead MENA, overseeing an international bank contract to portfolio director, covering a number of industry, technology and education accounts. My previous role involved being an integrated part of the bank’s property services team whilst delivering global standards across the contract.
What do you love most about your job?
To me facilities management is a people business. Whilst we do have to focus on processes and deliverables, without being able to understand and pre-empt our client needs, it is ultimately difficult to deliver a true value add. It’s the relationship part of my job that I enjoy the most. Plus, I work with a great group of people.
What is the most memorable project and why?
All projects are unique and equally important to me, but the one that stands out would be mobilising, operating and bringing over 1,000,000 ft2 of commercial and office space in Pakistan up to international standards with Macro. I believe it was a first of its kind FM integration project, part of a larger integration of 24 markets across three continents — it was an exciting time for us all at Macro.
Where do you see the FM industry in 5 years?
Changes are always ongoing and developing across technology, energy efficiency, sustainability, controlling costs, innovation, wellness and workplace environments. Whilst the Middle East is considered by some to be an immature market we’re certainly seeing these come into play more and more on projects. I think that the ability to adapt quickly to clients’ changing needs in these exponentially fast moving times will be the one of the defining characteristics for companies in our industry to succeed or fail.
What is the most challenging aspect of your job?
Being fortunate enough to work within a company that provides services across the whole property life cycle, from development, consultancy, construction and operations, means that I have subject matter experts with extensive industry knowledge in all sectors. As a result, although we face challenges, they can always be solved by reaching out to people in the know within the business.
What do you like to do in your spare time?
I have always had a bit of a competitive side, so any chance I get to have some downtime from my hectic travel schedule I enjoy jumping on my bike and challenging my husband to a 50k bike ride around Al Qudra.